0

Frequently Asked Questions


Account

Lickety-split! Enter your Username or email here Or, go to the Sign In page >> Click “Lost Password” >> Enter your account email >> Click “Reset Password” An email will be sent to you within 10 minutes to reset your password. If you don’t receive this email, call us and we can manually reset it over the phone. (541) 678-5044
When you’re on the Sign In page, scroll down to Register and input the email address you might have used, no need to enter a password at this time, click ‘Register’. It will tell you on the next page whether or not an account has already been created with that email address. If you’re still experiencing trouble, give us a call and we can help you over the phone. (541) 678-5044
No Account, No Problem! Just add the items you want to your cart. When you’re done shopping click your cart button, then at the bottom of the page click proceed to checkout and you’ll be prompted to either login or checkout as a guest.
When you log in to your account, from your Dashboard you can click to change your account settings, view all orders in our database and update your address(es) or payment method(s). Please note that we switched platforms in October 2015 so any orders placed prior to then will not show up. You can call us if you’d like to review any past orders however.
Great! Please fill out this form or email us at info@silipint.com, and we’ll get back to you as quickly as possible. Please be prepared to provide your business Tax ID so we can verify your credentials. Check out this link for How-To details on artwork, minimums and various terms in the meantime.
Great! Please fill out this form or email us at info@silipint.com, and we’ll get back to you with pricing and cupstomization info as quickly as possible. Check out this link for How-To details on artwork, minimums and various terms in the meantime.
Great! Congratulations! Please fill out this form or email us at info@silipint.com, and we’ll get back to you with pricing and cupstomization info as quickly as possible. Check out this link for How-To details on artwork, minimums and various terms in the meantime.
Fill out this form or email us at info@silipint.com; we’d be more than happy to send you a sample of our unbreakable drinkware.

Company

All Silipint products are registered trademarks and are patented by the USPTO. Silipint’s utility patent covers a broad range of semi-rigid, non-collapsible, silicone drinkware.
Silipint products are designed and screen printed in Bend, Oregon and manufactured overseas in China. Quality control inspections are utilized both internationally and in the USA to ensure Silipint products meet and exceed all FDA standards, rules and regulations, as well as maintain design uniformity providing optimal product quality. Our products are ethically produced in factories that are both ISO 9001 and 12001 compliant for environmental and labor practices, and we have company representatives and third parties visit and audit our operations regularly.

Rick Fredland, CEO and Founder of Silipint, created the first silicone pint glass in existence in 2010. Always the inventor, Rick had already created the world’s first silicone dog bowl – the Tazlab Aqua-Fur in his previous business. Looking for new ways to promote this product at pet industry trade shows, he wanted to draw people into his booth by serving beer at a trade show. When he went to order some, he found an incredible hole in the drinkware market. The simple, durable yet versatile silicone material, he thought, would make a perfect pint “glass.” To hear more about this story, check out here.
We strive to inspire audible joy, to spark curiosity, and to encourage resourcefulness through the simplicity of an unbreakable and reusable cup. We set big goals, roll up our sleeves, and get after it. We try new things and approach life with humor and generosity. Kindness is at the core of our team and shared by the people we meet along the way.
Bend is the heart of beautiful Central Oregon. At 3,700 feet in the high desert just east of the Cascade Mountains, we live among ponderosa pines, next to the winding Deschutes River and with four glorious seasons. We live here because it’s a wonderful community, full of activity, not too crowded (by some standards) and unlimited woods to explore. The inspiring views, kind people, strong businesses (and did we mention a ton of amazing craft beer?) and backyard explorations, we couldn’t ask for much more. Check out The Old Mill District, Visit Central Oregon and Visit Bend to learn more and plan a trip. Be sure to stop by and visit us!
Our mission is to live out loud, inspiring simplicity, creativity, proficiency, and fun with every relationship.
We’ve grown a lot in the past few years! At the moment we’re 25 cupsters strong. Check out Crew Page to get to know a little about us.
Maybe! Check our Career Page for hiring updates and how to apply.

Customization and Custom Printing

Check out our How-To Customize page that explains how it all works. We’re standing by ready to facilitate your order, and the quickest way to start is by filling out our Customer Service form.
We have Wholesale pricing and Promotional pricing based on volume discounts with a minimum order of 72 Please use our Customer Service form to get pricing details.
We offer customization for 16 oz Pints, 12 oz. Bases, 14 oz. Stemless Wine Cups, 9 oz. Rocks, 8 oz Half Pints, 5.5 oz Taster Bases, 1.5 oz. Shots and our 1 L Aqua-Fur Dog Bowls. We use FDA-approved silicone inks that permanently bond to the silicone. Each cup is screen printed by our in-house skilled screen printers.
72 units minimum for all cups (Per cup size and per unique screen print design)
  • Choose various colors of cups in 18 piece minimums. For example, in a case pack (72 pcs) you can have up to 4 different colors with one screen setup fee.
40 units minimum for Dog Bowls (Per unique screen print design)
  • Choose various colors of Bowls in 10 piece minimums. For example, in a case pack (40 pcs) you can have up to 4 different colors with one screen setup fee.
36 units minimum for Lids and Straws (our Lids and Straws cannot be customized)
  • Choose 2 different colors, minimum 18 units per color
No, at this time our customization minimums are only per cup size. 

For one-sided artwork, the maximum print areas are as follows:

  • 16 oz. Pint = 4.0 x 4.0

  • 14 oz. Wine = 2.5 x 1.4

  • 12 oz. Base = 2.875 x 3.5

  • 9 oz. Rocks = 4.0 x 2.0

  • 8 oz. Half Pint = 3.5 x 2.5

  • 5.5 oz. Taster base = 3.0 x 2.5

  • 1.5 oz. Shot = 2.0 x 1.5

  • 1 L Aqua-Fur Dog Bowl = 4.0 x 2.5

For two-sided or wrap artwork, the maximum print areas are as follows:

  • 16 oz. Pint = 9.0 x 4.0

  • 14 oz. Wine = 10.0 x 1.4

  • 12 oz. Base = 9.75 x 3.5

  • 9 oz. Rocks = 8.5 x 2.0

  • 8 oz. Half Pint = 7.5 x 2.5

  • 5.5 oz. Taster base = 6.75 x 2.5

  • 1.5 oz. Shot = 4.0 x 1.5

  • 1 L Aqua-Fur Dog Bowl = not available for wrap designs

  • *note: there is a ½” seam/gap at the “back” of a full wrap design.

For all one-sided artwork, your mark is always placed opposite the Silipint logo. For all two-sided artwork, the Silipint logo ends up between the two marks. For all wrap artwork, the Silipint logo is at the back ½” seam of the artwork.
Our domestic printing teams in Bend and Los Angeles are currently at a 3-4 week production time for orders between 72 – 1,008 units, from the time the order is fully placed in our system to when it ships. After you contact our sales team for a quote, we will ask for any artwork you have available. If it is provided in one color vector .EPS format, we will provide a digital proof within 24 hours. If you do not have artwork, our design teams are standing by to assist, but this can add time to the turn-around. Production timelines are calculated only after you approve the artwork and sales order, and provide payment information. 
 We provide volume discounts for large volume orders (over 1.008 units) that allow us to produce your order overseas and ship them directly to you, which can take anywhere between 60-90 days. For these orders, we can also provide custom silicone colors at no extra charge, so we encourage anyone interested to plan ahead and start talking with our sales team today.

When you start working with our sales team, they can give you an idea of our current inventory levels of the products you are interested in. Due to our volume of orders, that inventory is not considered claimed or scheduled in our system until the artwork approval (design and ink color/s) has been confirmed, cup size/s and color/s are final, and payment methods have been approved. Once all of these pieces are in place, we allocate the inventory available in our warehouses specifically to your order and give you a ship date.  

Artwork must be supplied as camera-ready. Camera-ready artwork is defined as a black and white color separated positive image with clean sharp lines that do not require any alterations. Photocopies, faxed art, sketches, stationery, business cards, and other printed products are not considered camera-ready and may be subject to an art charge. Silipint reserves the right to reject any art that is not considered camera-ready. Converting art that is not camera-ready will be charged at an hourly rate of $60.00, billed in 15-minute increments. Art charges will be quoted before production as required. If not specified, art size and placement will be shown per the recommendation of Silipint’s graphic design team.
 Accepted file formats: An Adobe Illustrator (.AI) or vector-ready (.EPS) artwork file is required. All text must be outlined or the font file must be included. All images outlined to paths or curves.
 Unacceptable file formats: Powerpoint (.PPT), CorelDraw (.CDR), Word (.DOC/X), Adobe Photoshop (.PSD), Publisher (.PUB), Quark (.QXD/.QXT/.QCD), .HTML, .JPG, .PNG, .BIT and .TIF. PDF’s may be acceptable, please email us with questions at info@silipint.com
Absolutely, we provide a free digital proof of your artwork on any style of cup and color, plus one round of revisions. Our sales team will be in communication with you to acquire your artwork and note any specific requirements, including ink color, facilitating communication with our graphic designers. We typically have 24-hour turnarounds for digital proofs. If you’d like to see more than one revision, we charge by the hour in 15-minute increments. We can also provide graphic design services for logo translation into one-color, or from-scratch creations.
Silipint products are printed with silicone-based inks which form a permanent bond with the silicone. This means that logos and artwork will never wear off, scratch, chip, or fade. Silipint products are limited to one-color or two-color (max) prints and include a setup fee per color. On two-color printing, we cannot guarantee perfect alignment between the two colors; however, we can make suggestions on your design to ensure that the best registration between the two colors is achieved. We have a tolerance of +/- ⅛” color registration.

We use PANTONE™ Solid Coated (PMS C) color matching. We try to match colors as closely as possible. As PMS colors are ink formulas for printing on paper, absolute matches cannot be guaranteed. PMS color matching applies to frosted silicone only. When you print the same color ink on various colors of cups, the color of ink may look slightly different depending on the ink color and the cup color beneath it. Silicone inks are temperamental for humidity and pigment, and our expert team makes every effort to ensure high-quality color matching and even color coverage. We reserve the right to get “as close as humanly possible” and we strive to maintain the highest quality custom screen printing in the drinkware marketplace.

Depending on order specifications and lead times, Silipints are printed either in-house by our screen printing experts in Bend, Oregon, or by our printing partners in their facility in nearby Los Angeles, CA. Large volume orders that allow longer lead times are printed overseas at our factories in China. Thorough quality checks are in place at all facilities to maintain color uniformity, clarity of design, quality of work, and close attention to detail. We do not have any robots. Each team member is critical to our company success and customer’s satisfaction!
With large volume orders (over 1,008 pcs) and a 60-90 day lead time, we can work together to create a beautiful custom silicone color Silipint in any style. We offer matte finishes in Pints, Shots, Rocks, Bowls and Half Pints, and a polished finish in Bases, Tasters and Wine Cups. We can do opaque, translucent and glow-in-the-dark silicone to meet any creative idea and brand standard. We have FDA-testing available for our products as well as our inks.
We offer terms to existing customers with a great payment history and orders over $1000. For large volume orders please contact our sales team for more information.
At the time of order placement, we ask for your credit card number to be authorized for the order. We accept Visa, Mastercard, American Express and Discover. We also accept PayPal and Check by Mail. Credit cards are not charged until the order ships, upon invoicing. 

For custom mid-volume orders (typically between 72-1,008 units, we ship FOB Los Angeles or FOB Bend via UPS Ground service. Shipping charges will be quoted at the time of order placement. We also accept third-party UPS or FedEx account numbers for Wholesale, Promotional and Distributor accounts when you provide a valid account number for us.
 Large volume orders over 1,008 units typically ship via Freight FOB Los Angeles, CA or FOB Bend, OR. We can quote this service for you using our preferred vendors or help to facilitate using your own shipping methods.

At this time no, we cannot customize with screen printing on our lids and straws. If you would like to order a custom color of silicone for your Silipint lids and/or straws, we require 1,008 piece minimum, and 60-90 day lead time. We cannot do tie-dyed straws, however.
You will be notified via email when your order ships and your tracking number will be included at that time. If you would like to check the status of your order, please email your sales associate who you placed the order with, call us directly at 866-935-4831 (Mon.-Fri., 8am-5pm PST,) or email info@silipint.com.


Marketing

We stock floor displays and Point of Purchase displays for Pints and Shots. If you’re interested in adding this to your store’s presence, email your account representative to view all of our current options.
That’s excellent to hear! Click here to be taken to the signup page
You can email our Brand & Buzz Cupster, Jaime Harmon, at jaime@silipint.com or call her at 866-935-4831 x546

Online Orders

We offer Next Day and 2-Day air via UPS at Checkout on our website orders.
Sure thing! When you’re looking at your Cart there is a field to apply a coupon code, located directly below the last product in your cart on the left hand side. If it’s expired, we’re sorry but this coupon is no longer active. Our online coupons do not apply to items currently marked on sale, whether it’s for certain products or a sitewide sale. Shipping costs are factored after the coupon is applied. If you need further assistance, give us a call at (866)-935-4831 or email info@silipint.com.
If there are quality issues with your order, we can return, exchange, or credit you as needed. Learn more here.
All Silipint products carry a lifetime satisfaction guarantee. If you feel your product is unsatisfactory in any way, we’ll replace it or give you credit up to the invoice cost of the item. Learn more here. We do apologize that for any ‘custom’ print that you received in a store or at a promotional event, or any item that has since been discontinued, cannot be replicated or reproduced for a warranty claim. We are happy to offer a product of equal size or value off of our current website offerings.
Your tracking number will be emailed to you when your order ships. You can check the status of your order by logging in to My Orders on your account page.
Free shipping is applied to U.S. orders only when the order Subtotal is over $40. We apply free shipping to qualifying orders after a coupon discount is applied.
We aim to efficiently process all web orders through our system in 1-2 business days, and due to the volumes and timing constraints in our shipping department, in most cases, unfortunately, we cannot react quickly enough to accommodate changes in your order after it is placed online. However,  you are welcome to call us at 866-935-4831 or email us at info@silipint.com to see if we can accommodate your needs.
Email us at info@silipint.com and we will let you know an estimated timeframe to expect this product back in stock. Our team is working diligently to launch an online indicator opt-in program to enable notifications to better serve this request. We appreciate your patience and are excited about your interest in Silipint!
Online Web Orders shipping anywhere in the U.S. are primarily shipped U.S.P.S. Priority Flat Rate Mail, that includes Tracking. This means it will arrive in 3-5 business days from the day it ships, depending on where it ships. Our warehouse is located in Bend, Oregon 97702. Check here for delivery times. For some orders, we ship UPS Ground. At this time we can offer shipping for web orders to Canada, Mexico and the United Kingdom and  International shipping charges will be calculated at checkout. If you live elsewhere in the world, please email us at info@silipint.com with what you’d like to order, as well as your Ship To address, and our customer service and shipping teams will facilitate this order manually.
Yes via USPS Priority Flat-Rate shipping. These orders should arrive in 2-3 days and contain tracking.
Yes, via USPS International Priority Flat-Rate. Charges will be quoted at the time of order.
When entering your address and payment information at Checkout, there will be a box dedicated to your Order Notes, which will appear on a Packing List included with your shipment. Our Packing Lists do not have any prices included on them.
At this time, we do not provide Gift Wrapping your Silipint order. If this is a service you’d like us to provide in the future, please let us know.

Other

Surely! Please email info@silipint.com to discuss minimum quantity requirements, timelines and feasibility of such proposals. Simply put, we’re super excited to make this happen, however, sometimes there are constraints that make these project viable or not.
Contact our Promo Cupstomization Expert, Taylor Prescott, by emailing taylor@silipint.com or calling (866)-935-4831 x551.
Contact our Promo Cupstomization Expert, Taylor Prescott, by emailing taylor@silipint.com or calling (866)-935-4831 x551.

Product Care

Our products are easy to clean and can take a beating! Rinse with soap and warm water; throw them in the dishwasher; or take a garden hose to ’em; All of the above are acceptable wash methods.

Absolutely. They’re perfect for melting butter for your clam cook-off! They should be placed off of direct heat (no open flames), as the silicone will char a bit if it gets too hot.
Nuking is 100% tolerated. You can boil water, heat up soup, reheat your coffee, soft or hard-boil an egg, or bake a brownie.
We recommend soaking your cup in 3% Hydrogen Peroxide for 24 hours. If these methods don’t work, we will replace your product. Check out our Returns and Lifetime Guarantee policy elsewhere on this FAQ page, and email us at info@silipint.com or call us at 866-935-4831.
Unfortunately, some detergents have been found to leave a white residue, we recommend the following:
  • Soaking overnight in water and white vinegar
  • Soaking overnight in water and baking soda
  • Allowing your cups to air dry
If these methods don’t work, we will replace your product. Check out our Returns and Lifetime Guarantee policy elsewhere on this FAQ page, and e-mail us at info@silipint.com. or call us at 866-935-4831.
Sometimes our cups experience the “new car smell” however, this will go away with time and air. You can try the following methods as well:
  • Soaking overnight in water and white vinegar
  • Soaking overnight in water and baking soda
If these methods don’t work, we will replace your product. Check out our Returns and Lifetime Guarantee policy elsewhere on this FAQ page, and e- Email us at info@silipint.com. or call us at 866-935-4831.
Oh man! This is the good stuff. Our Silicone Lid fits four different models. Depending on which model you’re using it for, the spill-proof process is slightly different. Check out this page for a piece-by-piece analysis or visit silipint.com/gamechanger-lid
Check out this page to see how to fold up your Aqua-fur Dog Bowl
For any online order, custom order and customer service issues, the quickest way to reach us is by calling or emailing us. We’re here Mon-Fri, 8am-5pm PST, except all major holidays or observed holidays.

Sales and Distribution

Absolutely, we’re a registered vendor with ASI (87306), PPAI (714737) as well as SAGE (220942) Click here to learn more or email us your order requests and details at promo@silipint.com. You can also find us on those industry’s online vendor portals. Feel free to direct emails to our Promotional Sales Manager, John Foran via john@silipint.com or calling 866-935-4831 x540
Definitely. Click here to learn more about customization and email our Wholesale Account Specialist, Dana Hergert at dana@silipint.com or calling 866-935-4831 x548
Email our Sales Curator, Skye McDowell, at skye@silipint.com or drop her a call at (866) 934-4831 x544. We do not offer region exclusivity to reps or distributors but make every effort to protect established accounts and regions in specific sales channels.
We appreciate any and all leads for potential new customers. If you can make a buyer’s introduction and we’re able to close an order, we will offer you a percentage of the sale. Contact our Sales Curator, Skye McDowell at skye@silipint.com for more information.
Email our Sales Curator, Skye McDowell, at skye@silipint.com or call her at (866) 934-4831 x544 to learn more about retail distribution opportunities and processes. We do not offer exclusivity to reps or distributors but make every effort to protect established accounts and regions in specific channels.
Feel free to email or call our Promo Cupstomization Expert, Taylor Prescott, who manages all of these types of accounts. taylor@silipint.com or calling 866-935-4831 x551

Silicone

What’s not!? Silicone is a miracle product in that it’s non-porous, non-toxic, contains no BPA and can withstand temperatures from -150̊ F to 600̊ F. It’s flexible, packable, and light; you can freeze it; nuke it; throw it through the dishwasher. Plus, since our silicone products are unbreakable and reusable, our Mother Earth loves them too. Furthermore, silicone is derived from abundant, easily accessible elements (no petroleum products that need to be drilled for).
Absolutely! Our products are BPA-free, non-toxic, FDA-approved (tested), hypo-allergenic and sterilized. We’re talking about 100% food-grade silicone, the same material used in baby sippy lids – super safe! Quality control inspections are utilized both internationally and in the USA to ensure Silipint products meet and exceed all FDA standards, rules and regulations, as well as maintain design uniformity, optimal product quality.
Great question. Silipint products are indeed malleable & packable, but they’re sturdier than you think! A 12oz or 14oz pour sits safely in a Silipint, especially if held from the bottom or middle of the glass. Shots are sturdier yet, but when you really squeeze em, like, if you’re trying to get the rest of your Jell-O shot to goop out, they will flex. Check out the durability specs here.
By nature, food-grade silicone is odorless, non-porous and tasteless. However, rarely our products put off a ‘new car’ type smell typical of rubber materials. This smell does dissipate with time. Oddly, washing does little to help; the only known remedy is good, old-fashion fresh air.
Let’s get nerdy. Silipint products are made from 100% food-grade silicone, which consists of four, readily available and abundant elements: oxygen, carbon, hydrogen, and silicon – the second-most abundant element in the earth’s crust (found in sands & dusts, for example). These elements are heated to create a liquid-like substance which is then cured, hardened, and formed into the desired shape. Voila! Let’s drink.

No way! Au naturale is our style.
You betcha. Like we said above, Silipint products are unbreakable, reusable and, if done properly, recyclable. But again, why would you ever want or need to recycle a product that will never wear out? Silipint products are also eco-friendly because of what they’re made from: silicone is derived from abundant, easily accessible elements from the earth (not petroleum). And finally, since Silipint products are unbreakable and reusable, the environmental costs associated with all manufacturing, transportation, and packaging are significantly reduced since they’ll only need to be done once. Cheers to that! If you want to learn more click here.
Whatever isn’t listed above! So that means there’s no BPA, petroleum (plastics), toxins, or anything else you don’t want in your system.
Yes! Learn more about this BPA-freedom here.
We’re constantly brainstorming more products. We are always looking to our fans for what they’re interested in so if you’ve ever got an idea let us know! Email us at info@silipint.com.